Privacy Policy - CleanVault

CONVERGE DIGITAL SDN BHD (“we”, “us”, or “our”) operates the CleanVault mobile application (the “App”).

This Privacy Policy explains how we collect, use, store, disclose, and protect user information when you use our App. This policy complies with Google Play Privacy Requirements, Android Developer Policies, and applicable global data protection laws.

By installing and using our App, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our App.

1. Information We Collect

We only collect information that is necessary and minimal to provide core cleaning and device optimization functions. We do not collect unnecessary personal sensitive data.

1.1 No Account Registration Required

CleanVault does not require user registration, login, or account creation. We do not collect your name, phone number, email address, or any personal identity information actively.

1.2 Information You Voluntarily Provide

If you contact our support email hkqisheng@gmail.com to submit feedback, suggestions, or technical support requests, we may receive your email address and any content you provide in your message. This information is only used to reply to you and improve our service.

1.3 Automatically Collected Device Information

To realize core functions such as junk file cleaning, storage optimization, and device status detection, we may access the following information after obtaining your user authorization:

• Storage File Information: We will not read, collect, or upload your private photos, videos, documents, or personal private file content.
• Device Status Data: Obtain device storage usage, running memory status, device model, system version, and anonymous device identifiers for normal service operation, performance statistics, and crash troubleshooting.
• Anonymous Usage Data: We collect anonymous application interaction data, including function usage frequency and app crash logs, to optimize user experience and stabilize application performance. All data is anonymized and cannot be used to identify any individual user.

2. How We Use Your Information

We only use collected information for the following legitimate purposes:

• Provide, maintain, and optimize the core cleaning and device optimization functions of the App;
• Analyze application operation status and fix technical failures and crashes;
• Improve product functions and user experience;
• Reply to user feedback and customer support requests;
• Comply with Google Play policy requirements and legal obligations.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to any third parties for commercial purposes.

We may share anonymized, non-personal data with trusted third-party service providers only for the following purposes:

• App performance statistics and crash analysis;
• Legitimate advertising display (if applicable), complying with Google Play advertising policies;
• Cloud data storage and technical maintenance.

All third-party partners are required to sign confidentiality agreements and strictly comply with global data protection regulations.

We may disclose user information when required by law, court order, or government official request, or to protect the legitimate rights and safety of users and our company.

4. Data Security and Storage

We adopt industry-standard security technologies including data encryption transmission, access permission control, and secure server storage to protect user data from unauthorized access, disclosure, tampering, and loss.

User data is stored securely and only retained for the duration necessary to complete the service purpose. We will delete invalid data regularly.

No network transmission method is 100% secure, and we will try our best to ensure the security of your data.

5. User Rights

In accordance with GDPR, CCPA, and other global privacy laws, you have the following rights:

• The right to access your data;
• The right to correct inaccurate data;
• The right to delete your data;
• The right to withdraw your consent;
• The right to lodge a complaint with a local data protection authority.

If you need to exercise any of the above rights, please contact us via our official email: hkqisheng@gmail.com.

6. Children’s Privacy

Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you find that we have obtained information from children, please contact us immediately, and we will delete the relevant data completely.

7. Third-Party Services

Our App may contain third-party SDK services (such as advertising and statistics tools). Third-party platforms have their own independent privacy policies. We are not responsible for their independent activities. You are advised to check their privacy policies separately.

8. Policy Updates

We may update this Privacy Policy occasionally due to product iteration and policy requirements. We will display the latest update date in the policy. Continued use of the App after updates means you accept the new Privacy Policy.

9. Contact Us

If you have any questions, concerns, or suggestions about this Privacy Policy, please contact us: